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When contacting Language Empire, please ensure you call the correct department so that the relevant staff member is able to deal with your call quickly & efficiently and to avoid disappointment as we are unable to transfer calls to the correct department, you will be requested to hang up and call the correct department for your query to be dealt with.

If you wish to enquire about the following:

  • Future bookings
  • Booking you are requested for
  • Bookings you are currently assigned to
  • Bookings which you have shown an interest in
  • Bookings where you require additional information
  • Bookings where you require the nature of the assignment
  • Bookings where jobsheets have not been received
  • Bookings where you are unable to download a jobsheet
  • Bookings where no confirmation email has been received
  • Bookings where you believe your expenses have been miscalculated

CONTACT

0330 20 20 350

EMAIL

interpreters@empire-groupuk.com

If you have any enquire regarding Non–Spoken bookings, please contact our dedicated Non-Spoken Bookings Department for the following:

  • Booking Related Queries
  • Payment Related Queries
  • Linguist Related Queries
  • Jobsheet Related Queries

CONTACT

0330 20 20 272
07764 968 078

EMAIL

bsl.admin@empire-groupuk.com

If you wish to enquire about the following:

  • Bookings you wish to cancel
  • Bookings which you are running late for
  • Bookings where you require additional information
  • Bookings where you require the nature of the assignment
  • Bookings you are unable to download the jobsheet
  • Bookings where you do not receive your jobsheet
  • Bookings where you do not receive a confirmation email
  • Confirming attendance to your bookings
  • Reference requests
  • How to access our free online CPD training packages
  • Interpreting and translation course information
  • General Enquiries & Support
  • Queries in relation to penalties incurred (lateness, short notice cancellation, non-attendance)
  • Linguist Hub Support
  • Downloading/ Uploading Jobsheets
  • Understanding LE rates of pay policy
  • Scheduling your interpreter quality control verbal briefings

Please also contact Linguist Relations if your query relates to:

  • If you are going on leave / a holiday
  • If you wish to make a complaint
  • If you are thinking of leaving us
  • If you would like to deactivate your profile

CONTACT

0330 20 20 349

EMAIL

interpreters@empire-groupuk.com

If you wish to enquire about the following:

  • Changing / Updating your personal information on your interpreter profile:

– Contact Numbers

– Email Addresses

– Address

– Bank Details

– Names

– Public Body Registration Numbers

  • Updating your documents on your interpreter profile
  • Scheduling your Interpreter Competency Assessment
  • To check on the progress of your application
  • To check on the progress of your vetting status
  • How to apply for a DBS/ CRB
  • How to apply for all other levels of vetting
  • Understanding the vetting process
  • Understanding your LE banding
  • Obtaining your LE ID Number
  • Membership to Professional Registration Bodies
  • Referrals for new interpreters
  • Requesting ID badges

CONTACT

0330 20 20 344

EMAIL

updates@empire-groupuk.com

If you wish to enquire about the following:

Payment related queries

  • If you have a delay in payment
  • If you need to know your next payment date
  • If you are missing a payment
  • If you have received an overpayment
  • If you have received an underpayment

Jobsheet related queries

  • Missing / Lost Jobsheets
  • Uploaded Jobsheets appearing as not uploaded
  • Uploading the same Jobsheet twice
  • Missed upload deadline for Jobsheets
  • No signed Jobsheet

Remittance Related Queries

  • Incorrect Remittance Received
  • No Remittance Received
  • No Payment received following receipt of correct remittance

CONTACT

0330 20 20 347

EMAIL
payments@empire-groupuk.com