If you wish to enquire about the following:
- Future bookings
- Booking you are requested for
- Bookings you are currently assigned to
- Bookings which you have shown an interest in
- Bookings where you require additional information
- Bookings where you require the nature of the assignment
- Bookings where jobsheets have not been received
- Bookings where you are unable to download a jobsheet
- Bookings where no confirmation email has been received
- Bookings where you believe your expenses have been miscalculated
CONTACT
0330 20 20 350
If you have any enquire regarding Non–Spoken bookings, please contact our dedicated Non-Spoken Bookings Department for the following:
- Booking Related Queries
- Payment Related Queries
- Linguist Related Queries
- Jobsheet Related Queries
CONTACT
0330 20 20 272
If you wish to enquire about the following:
- Bookings you wish to cancel
- Bookings which you are running late for
- Bookings where you require additional information
- Bookings where you require the nature of the assignment
- Bookings you are unable to download the jobsheet
- Bookings where you do not receive your jobsheet
- Bookings where you do not receive a confirmation email
- Confirming attendance to your bookings
- Reference requests
- How to access our free online CPD training packages
- Interpreting and translation course information
- General Enquiries & Support
- Queries in relation to penalties incurred (lateness, short notice cancellation, non-attendance)
- Linguist Hub Support
- Downloading/ Uploading Jobsheets
- Understanding LE rates of pay policy
- Scheduling your interpreter quality control verbal briefings
Please also contact Linguist Relations if your query relates to:
- If you are going on leave / a holiday
- If you wish to make a complaint
- If you are thinking of leaving us
- If you would like to deactivate your profile
CONTACT
0330 20 20 349
If you wish to enquire about the following:
- Changing / Updating your personal information on your interpreter profile:
– Contact Numbers
– Email Addresses
– Address
– Bank Details
– Names
– Public Body Registration Numbers
- Updating your documents on your interpreter profile
- Scheduling your Interpreter Competency Assessment
- To check on the progress of your application
- To check on the progress of your vetting status
- How to apply for a DBS/ CRB
- How to apply for all other levels of vetting
- Understanding the vetting process
- Understanding your LE banding
- Obtaining your LE ID Number
- Membership to Professional Registration Bodies
- Referrals for new interpreters
- Requesting ID badges
CONTACT
0330 20 20 344
If you wish to enquire about the following:
Payment related queries
- If you have a delay in payment
- If you need to know your next payment date
- If you are missing a payment
- If you have received an overpayment
- If you have received an underpayment
Jobsheet related queries
- Missing / Lost Jobsheets
- Uploaded Jobsheets appearing as not uploaded
- Uploading the same Jobsheet twice
- Missed upload deadline for Jobsheets
- No signed Jobsheet
Remittance Related Queries
- Incorrect Remittance Received
- No Remittance Received
- No Payment received following receipt of correct remittance
CONTACT
0330 20 20 347