| Section | Information |
|---|---|
| Course Name: | Customer Service |
| Course Code: | |
| Course duration: | 30 minutes |
| Course introduction: | Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry. |
| Course objectives: |
Once you’ve completed this course, you’ll have a knowledge of:
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