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CFASTTR1 - Prepare for Speech to Text Reporting Assignments

Overview

This unit describes how to prepare for Speech to Text Reporting assignments. You must be able to establish the nature of the assignment and assess whether you have the right skills to conduct the assignment. You must be able to identify and prepare for any specific requirements of the assignment or the domain in which it takes place. You must be able to use a range of information sources to prepare for assignments and must plan for any use of equipment. You must be fully aware of the role of the Speech to Text Reporter and its principles of professional practice.

The unit is for people who have language skills equivalent (but not necessarily accredited) to level 5 of the UK Occupational Language Standards and Speech to Text Reporting skills and who would like to develop or gain accreditation for the skills needed to work as a professional Speech to Text Reporter.

Performance criteria

  • Identify the subject matter and purpose of the assignment
  • Identify and decline any assignment that is beyond your competence
  • Negotiate and agree contract details
  • Request a briefing session and sight of documents to be used in advance of the assignment
  • Explain the principles of professional practice if unethical demands are made on you
  • Plan appropriately so that you will be able to deal with the type and complexity of the assignment
  • Prepare for any domain-specific requirements
  • Take into account any special requirements
  • Identify the likely requirements and expectations of your client and service user(s)
  • Use relevant sources of information to prepare for the assignment
  • Compile and maintain a dictionary of terminology
  • Ensure that your dictionary of terminology is updated with any names or vocabulary that feature in any preparatory materials supplied in advance

Knowledge and understanding

  • The language in which you are reporting at a level equivalent (but not necessarily accredited) to level 5 of the UK Occupational Language Standards
  • Techniques to anticipate the type and the degree of difficulty of the assignment, and the client’s and service users’ needs
  • The role of the Speech to Text Reporter and the principles of professional practice
  • How to negotiate contract details and agree terms
  • Techniques to research and verify general and domain-specific terminology
  • Techniques to compile and maintain dictionaries of terminology
  • Sources of information to assist with assignments

CFASTTR2 - Deliver Speech to Text Reporting Services

Overview

This unit describes how to deliver Speech to Text Reporting services. You must be able to transcribe presentations, talks, lectures, meetings etc. accurately and clearly. You must be able to sustain production for the required length of time, taking the relevant breaks to ensure the quality of service delivery. You must have knowledge of the domains in which you work. You must have a broad knowledge of the English language, its vocabulary and grammar. You must know how to use technology associated with Speech to Text Reporting. You must be able to demonstrate deaf awareness in all assignments. You must adhere to the principles of professional practice for Speech to Text Reporters.

The unit is for people who have language skills equivalent (but not necessarily accredited) to level 5 of the UK Occupational Language Standards and Speech to Text Reporting skills and who would like to develop or gain accreditation for the skills needed to work as a professional Speech to Text Reporter.

Performance criteria

  • Hear the message in full, using artificial or technical aids if necessary
  • Explain your role as a Speech to Text Reporter to all parties when you arrive at the assignment, if necessary
  • Identify the requirements of the service user(s)
  • Ensure the appropriate environmental conditions for yourself and the service user(s), using assertiveness skills if required
  • Accurately and simultaneously reproduce the speaker’s message in text form
  • Recognise when the speed or inaudibility of the utterance would lead to difficulty in capturing the information and intervene, where necessary
  • Identify when a word or phrase is illegible or does not make sense, and amend or clarify it where necessary
  • Seek clarification of the word from the speaker, where necessary
  • Where there is more than one speaker, use speaker indication as required
  • Sustain delivery of the message for substantial periods
  • Reflect any additional environmental cues
  • Ensure any omissions and inaccuracies are minor and do not significantly affect the understanding of the transcription.
  • Handle standard varieties of language and common regional dialects
  • Use available technology
  • Ensure your conduct is consistent with the principles of professional practice and your professional or registration body’s code of conduct.
  • Work with other communication professionals to meet the needs of service user(s) and/or client
  • Support effective communication throughout the assignment and take action if the service user is not able to access the message(s) being delivered.
  • Reach agreement with the service user(s) on how to access the transcript after the assignment is complete
  • Date and store transcript in accordance with the requirements of the service user(s)

Knowledge and understanding

  • The role of the speech to text reporter
  • How to actively listen and understand the message being delivered
  • The roles and requirements of other communication professionals
  • The types and causes of deafness and deafblindness
  • The theory and practice of an electronic shorthand system
  • Health and safety techniques to allow sustained performance
  • How to monitor the quality of your output during the assignment
  • The language in which you are reporting at a level equivalent (but not necessarily accredited) to level 5 of the UK Occupational Language Standards
  • Principles of professional practice, including regulatory requirements, Code of Conduct and ethics
  • The different domains and settings in which you provide speech to text reporting services and how to work with professionals in those domains
  • Techniques to manage the process of communication if it breaks down
  • The use of technology used in speech to text reporting services
  • How to troubleshoot when there is a technical problem
  • How to securely store data from the assignment for the required period of time
  • The practical and psychological effects of hearing loss
  • Artificial or technical aids for hearing loss or sound amplification

CFASTTR3 - Co‐work with other Speech to Text Reporters

Overview

This unit describes how to carry out Speech to Text reporting with other professional Speech to Text Reporters as part of a team. You must be able to demonstrate deaf awareness during all assignments. You must be able to work with colleagues before, during and after an assignment. You must be able to negotiate with colleagues how you will cover assignments as a team. You must be able to work effectively as part of a team, supporting colleagues sensitively and professionally. You must be able to evaluate the working relationship with colleagues.

The unit is for individuals who have language skills equivalent (but not necessarily accredited) to level 5 on the UK Occupational Language Standards and Speech to Text Reporting skills and who would like to develop or gain accreditation for the skills needed to work as a professional Speech to Text Reporter.

There are two elements in this unit:
• Plan for assignments as part of a team
• Deliver services as part of a team

Performance criteria

Plan for assignments as part of a team

  • Clarify your role and that of your colleague(s) in the team
  • Negotiate how you and your colleague(s) will cover the assignment, the order in which you will work and the timing of any breaks to ensure that all parties provide an efficient service
  • Ensure that the work is allocated in the most effective way, making the most of your skills and those of your colleagues
  • Negotiate how you carry out any necessary preparation and research in conjunction with a colleague
  • Agree appropriate alternative ways of organising your work, if arrangements for an assignment are changed
  • Ensure that there is equipment available at the assignment to enable more than one Speech to Text Reporter to work
  • Consult with other communication professionals who may be working on the assignment and clarify individual roles and requirements for each assignment
  • Clarify who will collate the final transcript, if required by the service user or client, and the timescale for collation

Deliver services as part of a team

  • Organise your own activities effectively
  • Work effectively as part of team of Speech to Text Reporters to deliver an efficient service
  • Make efficient use of resources
  • Inform the appropriate colleague(s) promptly of any difficulties in meeting your responsibilities
  • Make appropriate suggestions to improve the effectiveness of the team
  • Behave throughout assignments in a manner that is consistent with the professional code of conduct

Knowledge and understanding

Plan for assignments as part of a team

  • How to communicate constructively within a team
  • How to make constructive suggestions to improve the team’s effectiveness
  • Techniques and accepted conventions of working as part of a team
  • How to set team work objectives and related performance measures and success criteria
  • The role of the Speech to Text Reporter and its principles of professional practice

Deliver services as part of a team

  • How to organise your own activities
  • How to maintain effectiveness throughout the assignment
  • Strategies to employ if the assignment does not go to plan
  • Techniques and accepted conventions of working as part of a team
  • How to use a switch box to ensure smooth transition when working as part of a team
  • The team’s work objectives and related performance measures and success criteria
  • The role of the Speech to Text Reporter and its principles of professional practice

CFASTTR4 - Develop your performance as a Speech to Text Reporter

Overview

This unit describes how to develop your performance as a Speech to Text Reporter. Professional development is a requirement for registration as a Speech to Text Reporter. This unit describes the skills and knowledge a Speech to Text Reporter needs to enable them to carry out the necessary professional development.

You must be able to review your assignments and evaluate your performance and preparation. You must be able to identify your strengths and areas for development. You must be able to create a personal development plan to maintain and develop your skills.

The unit is for individuals who have language skills equivalent (but not necessarily accredited) to level 5 on the UK Occupational Language Standards and Speech to Text Reporting skills and who would like to develop or gain accreditation for the skills needed to work as a professional Speech to Text Reporter.

There are two elements in this unit:
• Evaluate your performance as a Speech to Text Reporter
• Plan and implement professional development

Performance criteria

Evaluate your performance as a Speech to Text Reporter

  • Review your preparation for and delivery of assignments
  • Evaluate how well you managed the assignment
  • Evaluate the quality of your output
  • Analyse the strengths and areas for development in your performance as a Speech to Text Reporter
  • Evaluate feedback from assignments
  • Identify ways in which your preparation for assignments could be improved
  • Identify areas in which your performance could be improved

Plan and implement professional development

  • Develop a professional development plan
  • Set development goals and priorities
  • Identify and take relevant opportunities to develop your Speech to Text Reporting skills and knowledge
  • Set relevant criteria to evaluate your professional development programme
  • Regularly monitor and evaluate your continuing professional development against the criteria you have set
  • Update and revise your plan in the light of the progress you make
  • Seek appropriate advice if your progress and achievements do not meet your expectations
  • Maintain your knowledge of the Code of conduct, regulatory requirements and professional ethics

Knowledge and understanding

Evaluate your performance as a Speech to Text Reporter

  • Methods to obtain feedback from clients and users
  • Concepts and terminology commonly used to analyse Speech to Text Reporting performance
  • Methods to review and assess your preparation for assignments
  • Methods to review your performance as a Speech to Text Reporter
  • Methods to review your management of the Speech to Text Reporting assignments
  • Methods to check that your analysis of strengths and areas for development is accurate and justifiable

Plan and implement professional development

  • Strategies to improve your performance and knowledge
  • How to access professional development opportunities
  • Criteria and techniques to evaluate your development programme
  • Requirements for continuing professional development from professional or registration bodies
  • Sources of information who can advise you on your development