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Telephone Spoken Interpreters – Police Only

Description

Job Title: Telephone Interpreter (Work from home!)

Department: Telephone Interpreting

Reports To: Telephone Interpreting Manager

Location: Work-at-home position, any place in United Kingdom

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1. Summary of position: Interpreters will need to be able to interpret between a speaker of English and a speaker of another language

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2. Principal Accountabilities:

  • Shows excellent interpreting skills and portrays a professional attitude whilst interpreting
  • Demonstrates accuracy, has excellent note-taking skills, and an ability to handle difficult situations
  • Provides true and complete interpretations of verbal messages
  • Remain impartial and unbiased while using correct practice.
  • Displays a good understanding of the culture of both languages
  • Is able to manage the flow of the call and avoids taking over the call
  • Avoids interaction with the limited English speaker w/o client’s permission
  • Ensures to provide the highest level of quality by following all interpreting guidelines and procedures as set forth by Language Empire
  • Provides excellent customer service  to clients, i.e. use of appropriate tone, patience and courtesy

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Qualifications

3. Knowledge, Skills and Abilities

Language Proficiency: 

  • Demonstrates a strong ability in English and second language
  • Has detailed understanding of the cultural dynamics of both languages
  • Uses a large number of synonyms, expressions, proverbs and quotations, whenever needed
  • Shows accuracy in both languages
  • Demonstrates use of proper grammar
  • Displays good communication skills, i.e. professional tone of voice, and polite in the form of expression in both languages

Interpretation Skills.

  • Interprets with a high degree of accuracy and  processes information quickly
  • Displays knowledge of interpretation methods and procedures
  • Maintains impartial towards client and limited English speaker
  • Demonstrates ability to speak clearly without accent interference
  • Displays the necessary skills needed to effectively interpret, i.e. expressions
  • Is able to manage flow of calls when necessary
  • Remembers blocks of information and delivers the same with accuracy
  • Maintains confidentiality and upholds ethical standards at all times
  • Adapts behaviour in response to varying situations and peoples’ reactions while remaining flexible and professional at all times
  • Identifies areas for improvement; willingly accepts constructive feedback, seeks developmental opportunities and works independently
  • Demonstrates dependability, honesty, integrity and trustworthiness, and accepts responsibility for own actions

Customer Service skills:

  • Maintains a professional attitude throughout the interpreting service
  • Shows sensitivity and politeness to limited English speakers of different nationalities, backgrounds and cultures
  • Exhibits professionalism towards the client
  • Follows the clients’ instructions and tries to exceeds their expectations

Educational Level: (preferred)

  • Bachelors and/or Masters degree in Languages, Translation, Interpretation, Philology, Linguistics or related fields
  • Ph.D. or Doctoral in Languages, Philology, Linguistic or related fields
  • NRPSI (National Register of Public Service Interpreters)
  • DPSI (Diploma of Public Service Interpreting)
  • DPI (Diploma in Police Interpreting)
  • Metropolitan Police Test
  • Community Level Interpreter 2 (CLI2)
  • Community Level Interpreter 3 (CLI3)
  • Certificate of Higher Education in Translation, Interpretation, Languages, Philology or Linguistics

Work Experience

  • One year of work experience in interpreting / interpretation / translation (preferred)
  • Written translation and/or interpretation
  • Localization, bilingual publishing, media organisations, schools and/or similar bilingual settings
  • Living and/or studying in a bilingual environment

PLEASE NOTE:
You must fill in this form on a desktop or laptop. You will NOT be able to complete it on a mobile device. We apologise for any inconvenience.

YOUR PERSONAL DETAILS

Your Full Name:*
Your Language Empire ID No. (if Known):
Your Address:*
Your Postcode:*
No. of Years you have lived at Current Address:*
Are you planning to move homes in the next 6 months?*
Your Landline Telephone Number:*

YOUR QUALIFICATION(S)

YOUR EXPERIENCE

How many years’ experience do you have in interpreting:*
How many years’ experience do you have in telephone interpreting:*
How many years’ experience do you have in interpreting for the Police:*

Which Agencies have you conducted / or currently conduct out telephone interpreting for:*
Is your Landline Telephone Number a dedicated line for Telephone Interpreting:*
Are you a full time telephone interpreter:*

PLEASE CONFIRM WHICH POSITION(S) YOU ARE INTERESTED IN

Choose which role you wish to apply for:

FULL TIME / PART TIME CONTRACTED HOURS POSITIONS AVAILABLE IN THE FOLLOWING LANGUAGE(S)

If you are interested in a full time (8 hour) telephone interpreting position during the following shift times 08:00-16:00, 16:00-00:00, 00:00-08:00 then please select your native language(s) from the list below. You can select multiple options by holding down the Ctrl key on your keyboard and clicking on another language.

AVAILABILITY & PAY RATE

PLEASE NOTE: THE ABOVE TABLE IS JUST AN EXAMPLE OF HOW YOU NEED TO FILL OUT THE BELOW

In accordance with your availability, please inform us of your preferred shifts and your hourly rate expectations;

WednesdayThursdayFridaySaturdaySunday
Office Hours
08:00-16:00
Payrate/hour


Out of Hours
16:00-00:00
Payrate/hour


Out of Hours
00:00-08:00
Payrate/hour


FREELANCE TELEPHONE INTERPRETING LANGUAGE(S)

If you are interested in conducting freelance telephone interpreting during the following times 08:00-16:00, 16:00-00:00, 00:00-08:00 on an as and when required basis then please select your native language(s) from the list below. If the language(s) / dialect(s) you speak below are not listed, please enter these in the other language box(s) provided.

You can select multiple options by holding down the Ctrl key on your keyboard and clicking on another language.
If you can work with any other languages, please choose from the list below:





AVAILABILITY & PAY RATE

PLEASE NOTE: THE ABOVE TABLE IS JUST AN EXAMPLE OF HOW YOU NEED TO FILL OUT THE BELOW

In accordance with your availability, please inform us of your preferred shifts and your rate per minute expectations;

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Office Hours
08:00-16:00
Payrate/min
Out of Hours
16:00-00:00
Payrate/min
Out of Hours
00:00-08:00
Payrate/min

Retainer Fee:
A retainer fee is sometimes paid to freelance telephone interpreters to ensure availability for their shifts.

Would you expect to be paid a retainer fee?

£:

Thank you for the time taken filling out this application. We will be in touch in due course.