Complaint handling

Section	Information
Course Name:	Complaint handling
Course Code:	Complaint handling
Course duration:	01 Hour 30 Minutes
Course introduction:	By completing this course, you’ll gain insight into the root causes of complaints and learn the most effective techniques to manage them. By doing this, you will embrace the opportunity to improve and grow as a result of effective complaint handling.
Course objectives:	Rationalise why people complain Recognise vulnerable customers and the barriers for complaints Conduct complaints in a fair and proportionate manner Recognise the benefits of a robust complaints process
Modules:	Understanding complaints Dealing with complaints Following up on complaints

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