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Conflict management

Section Information
Course Name: Conflict management
Course Code: Conflict management
Course duration: 30 Minutes
Course introduction: This course will explore the prevalence of conflict in the workplace and provide actionable ways of avoiding, preventing and de-escalating conflict.
Course objectives:
  • Appreciate the prevalence and damaging effects of conflict in the workplace
  • Recognise the signs of impending conflict
  • Apply de-escalation techniques if conflict arises and remain in control
Modules:
  • Conflict Management

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